Shipping and Return
Shipping to worldwide
Yes! We ship to worldwide. Artworkcanvas.com ships via Singapore Express Mail. All In-Stock paintings leave the art studio within 48 hours so you should have your art in 12-15 business days to most places of the world.
Can I send a gift message along with my gift?Yes. We provide a field to enter a gift message during the checkout flow. The message will be hand written on a special holiday card and delivered with the painting. Please note, a message can be added after the order is placed, as long as we haven't shipped the painting yet.
This is a gift. Do you include the price in the package?
For your convenience, the enclosed packing list does not list pricing.
What should I do if I receive a damaged piece of art?
We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you see the package is damaged when the postman delivers it to you, you could refuse to receive the package and file a claim to the post office. Please contact us for a replacement or refund of your order after you filing a claim.
If you receive a damaged piece of art after you open your package, you could also contact us for a replacement or refund of your order. Please save the box and all packaging materials. We must have these items in order to process the claim.
May I return a piece of artwork if it does not meet my expectations?
We want you to love your new art, so if a piece doesn't quite work in your space we offer a 30-day money back guarantee on all artwork. Return any piece within 30 days of receiving your order and I'll issue you a refund on the price of the art. The money can be provided back to your credit card or Paypal account.
If you do not like refund, you can exchange the painting for something else of the same value, if the desired painting is more expensive, you will need to pay the difference return shipping expenses.
How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging, repackage the art in its original box and contact us. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing.