FAQ

  • Does the artwork at your store original?
  • Is buying on Artworkcanvas.com safe?
  • What kind of payment you receive?
  • How do you ship the artwork?
  • Could I request a custom painting from the artist?
  • How long does it take to commission an artwork?
  • What should I do if I receive a damaged piece of art?
  • May I return a piece of artwork if it does not meet my expectations?
  • How do I return a piece of artwork?

 

Does the artwork at your store original?

All works of art are original which means buyers are purchasing something very unique. There are no prints or reproductions on galleryartpainting. All works of art are signed by the artist and sold with a Certificate of Authenticity. When you buy on Artworkcanvas.com you guaranteed to receive a truly unique artwork.

Is buying on Artworkcanvas.com safe?

Buying on Artworkcanvas.com is very safe, efficient, and simple. Our store offers buyers complete protection when shopping. We offer 30-day 100% money-back guarantee which allows you to buy with confidence. If for any reason you’re not satisfied with your purchase, return it and I’ll help you find a work you love.

What kind of payment you receive?

We accept most major credit cards (Visa, MasterCard, Discover, and American Express etc.) via secure payment processer PayPal. 
You can pay directly via credit cards or using PayPal account. We accept payments in any currency.
You can pay with PayPal even if you are not a registered PayPal user. Once you checked out and submitted your order, click the "Check Out" button. 
On the bottom of the PayPal page you will see the option to pay with a credit card without having to register.

How do you ship the artwork?

We ship all paintings within 48 hours of payment Monday through Friday. Once an order leaves my studio, it usually takes 1 to 2 weeks for a package to reach its destination. Longer shipping times do occur, but in most cases you will have your new painting within 18 days. You can rest assured that your new painting will arrive safely. I pack all paintings in strong and durable materials such as Styrofoam inserts and bubble wrap.
Shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

Could I request a custom painting from the artist?

Commissioning art is a fun and unique experience. If you have an idea for a special artwork, send me an email of your requirements and we can discuss the next steps. Commissioned pieces are priced based on the size, medium, and complexity of the piece. You will need to pay for the commissioned artwork before the piece is completed. Once the piece is completed, we will send you a high resolution image of the work. If you accept it, we will ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with you to make small changes. There are no returns once you take possession of the art.

How long does it take to commission an artwork?

The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take 15 to 30 days to complete.

What should I do if I receive a damaged piece of art?

We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you see the package is damaged when the postman delivers it to you, you could refuse to receive the package and file a claim to the post office. Please contact us for a replacement or refund of your order after you filing a claim.

If you receive a damaged piece of art after you open your package, you could also contact us for a replacement or refund of your order. Please save the box and all packaging materials. We must have these items in order to process the claim.

May I return a piece of artwork if it does not meet my expectations?
We want you to love your new art, so if a piece doesn't quite work in your space we offer a 30-day money back guarantee on all artwork. Return any piece within 30 days of receiving your order and I'll issue you a refund on the price of the art. The money can be provided back to your credit card or Paypal account.
If you do not like refund, you can exchange the painting for something else of the same value, if the desired painting is more expensive, you will need to pay the difference return shipping expenses.

How do I return a piece of artwork?

Our return process is easy. When you first receive your purchase, save the original packaging, repackage the art in its original box and contact us. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing.